Whether your gas fireplace has stopped working, needs annual maintenance, or you're planning a new installation, every home is different, and every homeowner has different priorities. The best solution starts by understanding both.
At Burns Air Care, we believe the first step isn't taking apart your fireplace, it's taking the time to listen. We want to understand what you're experiencing, answer your questions, and learn what you hope to accomplish before making any recommendations. Whether your priority is dependable heat, a more realistic experience, easier operation, improved efficiency, or simply getting your fireplace working again, those goals help guide every recommendation we make.
Once we understand your situation, we evaluate your fireplace, explain what we find, and discuss your options in clear, straightforward terms. Sometimes the answer is a simple repair. Other times it may be routine maintenance, a new gas log set, or a complete installation. Whatever the solution, our goal is to provide honest recommendations, quality workmanship, and a gas fireplace you can enjoy with confidence.
Why It Matters:
A gas fireplace is more than just another appliance. It's often a gathering place for family, a dependable source of supplemental heat, and something homeowners expect to work safely and reliably when they need it.
Like any gas-burning appliance, fireplaces benefit from regular maintenance and occasional repairs. Over time, components wear, dust and debris can affect performance, and small issues can become larger problems if they're left unaddressed. Routine service helps keep your fireplace operating efficiently while giving you confidence that it's ready to use when the weather turns cold.
Whether your fireplace is used every day during the winter or only a few times each season, understanding its condition and address problems early can help extend its life and reduce unexpected repairs.
There's never a convenient time for a fireplace to stop working. Regular maintenance and timely repairs help you avoid surprises, improve reliability, and give you confidence that your fireplace will be ready when you want to enjoy it.
Our Approach:
Every service call starts with a conversation.
Before we begin evaluating your fireplace, we take the time to listen. We want to understand what you're experiencing, answer your questions, and learn what you hope to accomplish. Someone looking for a simple repair may have different priorities than someone planning a new installation, upgrading an older fireplace, or improving the amount of heat their fireplace produces.
Once we understand your goals, we evaluate your fireplace and explain what we find in clear, straightforward terms. We believe homeowners should understand the condition of their fireplace, the options available, and why we recommend a particular solution before making a decision.
If a simple repair is the right answer, we'll tell you. If routine maintenance is all your fireplace needs, we'll tell you. And if a new installation or replacement is truly the best option, we'll explain why so you can make an informed decision with confidence.
Our goal isn't to simply fix fireplaces. It's to help homeowners understand their options, make informed decisions, and enjoy a gas fireplace they can depend on for years to come.
Our Services:
Whether you need routine maintenance, troubleshooting, repairs, or a completely new fireplace, Burns Air Care provides a full range of gas fireplace services designed to keep your system operating safely, reliably, and efficiently.
Our gas fireplace services include:
- Annual gas fireplace maintenance and cleaning
- Gas fireplace diagnostics and repair
- New gas fireplace installation
- Gas fireplace insert installation
- Vent-free gas fireplaces
- Direct vent gas fireplaces
- Gas log set installation and replacement
- Gas valve replacement
- Pilot assembly service and repair
- Thermocouple and thermopile replacement
- Remote control installation and programing
- Blower installation and replacement
- Gas line installation and modification
- Fireplace safety inspections
- Fireplace performance evaluations
- Assistance selecting the right fireplace or gas log set for your home
If you're unsure exactly what your fireplace needs, that's perfectly okay. Every service call begins with an evaluation and a conversation so we can recommend the solution that best fits your home and your goals.
Common Problems:
Whether your fireplace has stopped working completely or just isn't performing the way it should, many common problems can often be diagnosed and repaired without replacing the entire unit. If you're experiencing any of the following issues, Burns Air Care can help evaluate the problem and recommend the most appropriate solution.
Your fireplace won't light
A fireplace that won't ignite may have a faulty ignition system, pilot problem, gas supply issue, or another component that's preventing normal operation.
The pilot won't stay lit
A pilot that repeatedly goes out can be caused by several different issues, including worn safety components, improper gas pressure, or contamination affecting the pilot assembly.
Weak or unusually low flames
Low flames can result from gas pressure issues, burner problems, clogged components, or incorrect adjustments that affect the fireplace's performance.
Strange odors
Some odors are normal during the first few uses of a new fireplace, while others may indicate dust buildup, debris, or a problem that should be evaluated before continued operation.
Remote control or wall switch isn't working
Whether your fireplace uses a handheld remote, wall switch, or smart control, electrical or control issues can often prevent the fireplace from operating properly.
Excessive soot or dirty glass
Soot buildup and darkened glass aren't always normal. They can indicate combustion problems or maintenance needs that should be addressed to keep the fireplace operating properly.
Noisy blower or fan
Blowers can become noisy as they age or collect dust and debris. In many cases, cleaning, servicing, or replacement can restore quiet operation.
You're considering replacing or upgrading your fireplace
Sometimes the fireplace works, but no longer meets your needs. Whether you're looking for better efficiency, improved appearance, easier operation, or more heat output, we can help you explore the available options.
Frequently Asked Questions:
How often should my gas fireplace be serviced?
Most gas fireplaces should be professionally serviced once a year, especially before the heating season begins. Annual maintenance helps identify worn components, clean the burner and pilot assembly, verify safe operation, and reduce the chance of unexpected problems when you need you fireplace.
My gas fireplace won't light. Do i need a new fireplace?
Not necessarily. Many ignition problems can be repaired without replacing the entire fireplace. The cause may be something as simple as a worn component, a maintenance issue, or another repairable problem. A proper evaluation helps determine the most appropriate solution.
Do you install new gas fireplaces?
Yes. We install gas fireplaces, inserts, and gas log sets, and can help you choose the option that best fits your home's layout, heating needs, and style preferences.
Can you service the brand of fireplace I have?
In most cases, yes. We work with many popular manufacturers and models. If you're unsure about your fireplace, simply contact us with the brand and model number if available, and we'll be happy to discuss it.
Can you install or modify gas lines for a fireplace?
Yes. We provide gas line installations and modifications for fireplaces as part of new installations and certain service projects.
Do you only repair fireplaces you installed?
No. We regularly service and repair fireplaces installed by other contractors or builders. Whether your fireplace is a few years old or has been in your home for decades, we're happy to evaluate it.
Can you help if my fireplace isn't heating the room very well?
Absolutely. Sometimes the issue is a repair, while other times it's a matter of choosing a fireplace or gas log set that's better suited to your goals. We take the time to understand what you're hoping to accomplish before recommending a solution.
I don't know exactly what's wrong with my fireplace. Should i still call?
Absolutely. Many homeowners only know that "it isn't working right," and that's perfectly okay. We can begin by listening to your concerns, evaluating the fireplace, and explaining what we find before recommending any repairs or replacements.
Lets Talk About Your Fireplace!
Whether your gas fireplace needs routine maintenance, a repair, or you're considering a new installation, we're here to answer your questions, understand what you're hoping to accomplish, and help you find the solution that's right for your home.